Answers to Frequently Asked Questions
We ship to the entire United States of America.
Local orders take 2-5 business days to be delivered to you and we ship within 2-5 business days.
Shipping time might vary depending on location, shipment method and other factors.
Orders over $100 will have free shipping.
Orders under $100 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.
We will send you an email with tracking information when your order ships. You can also log into your account to view your tracking number.
DISCLAIMER: While all shipping methods we use are close to 100% reliable, ones listed without tracking are not guaranteed. If a shipment is lost using a non-trackable shipping method, Sunmi Co is not responsible for refunding charges for shipping, handling and lost or damaged goods. If you are shipping to a business or office building, we will not be held responsible if the internal mail service of your building company is unable to deliver the package to you. We highly recommend that you ship to a residence and via a trackable service. Should you have any questions about this disclaimer, please feel free to contact us.
What happens to my information?
It's simple: We guarantee that all of your information is 100% safe and will not be accessible under any circumstances to any unauthorized third parties. We take your privacy very seriously.
What information does Sunmi Co collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
NOTE: For your protection, we never receive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly for malware.
How is my information used?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you provide us with an e-mail address, you are automatically opted-in to receive our periodic e-mail newsletter. If you would no longer like to receive promotional e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. It's a simple and safe process.
How does Sunmi Co protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For your protection, we never receveive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly to ensure that high security standards are maintained. Please visit our Security section for further information on how we protect you
Does Sunmi Co disclose collected information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Sunmi Co. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We scrutinize third party company's privacy policies to assure they are in alingment with our own and/or require that they sign confidentiality agreements that stipulate that any information we provide to them is to be used for the purposes of Sunmi Co business only. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you out-put, remove or modify information that you have provided us with?
To delete all of your online account information from our store database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links
In an attempt to provide you with increased value, we may include third party links (eg. Apple.com) on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
What if I do not see any color or size options to my liking?
If you are looking to purchase an item but do not see your size or color of preference this is because Sunmi Co is a resell shop. We resell items to promote sustainable consumerism. So all items will only be available in one size and one color depending on that item.
We ask you to please consider these circumstances. We have new items coming in weekly and if your size/color is not pictured today, stay tuned for future drops.
If you have any further questions feel free to contact Sunmi Co support.
What if I can't add an item to my card?
This means that the item is currently out of stock.
Returns and Exchanges
Upon review if you are not satisfied with your item we will give you a full refund guarenteed. Sunmi Co values the care of our customers and we are happy to refund you if your item is not satisfactory. Email us with a description of why you would like to be refunded, a picture of your item, and your order number so that we can handle your order smoothly and effeciently.
Terms and Conditions
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sunmi Co disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sunmi Co does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sunmi Co does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Sunmi Co has zero tolerance for fraudulent purchase. All suspicious orders and IP addresses can be reported to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with fraud investigation.
WARNING: If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.
You agree to indemnify, defend, and hold harmless Sunmi Co, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Limitation of Liability:
Sunmi Co shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sunmi Co has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In an attempt to provide increased value to our visitors, Sunmi Co may link to sites operated by third parties. However, even if the third party is affiliated with Sunmi Co, Sunmi Co has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sunmi Co. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sunmi Co seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sunmi Co products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sunmi Co products) must be commenced within one (1) year after the claim or cause of action arises. Sunmi Co's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sunmi Co may assign its rights and duties under this Agreement to any party at any time without notice to you.
Sunmi Co may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sunmi Co.
Sunmi Co does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sunmi Co is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sunmi Co reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sunmi Co in its sole discretion.
In the event that a Sunmi Co product is mistakenly listed at an incorrect price, Sunmi Co reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sunmi Co reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sunmi Co shall issue a credit to your credit card account in the amount of the incorrect price.
Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sunmi Co or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.